911 Seattle Appliance Repair

We have a Viking refrigerator that is over 20 years old. It was not working properly and Jeremy came to repair it. Although his first repair did not solve the problem and had to come back three times to finally resolve it, he was always professional and never charged us extra for his follow up visits. We certainly appreciate his methodical and step by step approach. Instead of replacing many parts at once, he trouble shot them and made we sure didn't spend more on parts than was necessary. He always came as soon as he was able, often the same day, to follow up on his previous repair. Although it took a bit of time, we are very appreciative of his iterative approach and his professionalism. We are glad to have called 911 Seattle Appliance Repair and will happily work with them again.

The booking was easy and when they came out a few days later they were able to run a wire to let the ice melt instead of building up in the freezer. And they had a part that could replace part of our ice maker. Awesome job 👍

Had a dryer on the fritz but I knew repair was likely. I did the usual - called/emailed several companies. These guys were the first to pick up the phone (with a live body!) and they got a technician out the same day to get it looked at. The tech ordered the parts and was back in a few days. Nick did a really great job as well - he was easy, courteous and prompt. Would recommend!

Excellent experience throughout. When the repair tech Sergei was delayed at an earlier job, he contacted me with a new ETA and still arrived within the 12-3 time frame that I was originally expecting. He fixed my clothes washer quickly, provided advice on how to avoid a similar issue in the future, packed up his equipment and left the laundry area spotless. He did a great job, and I would definitely use this company again.

Jeremy is skilled at identifying the problem and only replacing the necessary part. He also helped me check the filter to avoid the freezer's potential problem. A very nice guy.