A & A Air Services Inc.

Most of the time I would say, I don’t know where to start, but here I know exactly where to start. I had initially hired from a recommendation another company and that company had done was bypassed a gas valve because the safety wouldn’t allow the furnace to stay running because the heat exchanger was cracked. This I was completely unaware of and didn’t understand why the flame would consistently go out especially if there was any strong wind. After running in circles with that company, I simply picked up the phone and contacted. Mindy and within a day. They had a technician diagnosed the actual problem was a cracked heat exchanger. The tech notified me that it was truly a safety concern having the safety bypassed, and the unit would still go out within a day. They had advised me that the

On the coldest day of the year after 6" of snow, we called A&A because one of the units at our rental house had frozen up. We found out at 10am from the renter, called at 10:45am and the technicians were out here by 3:30pm that day. They diagnosed the problem, had the part on their truck, and had it fixed by 4:30pm. Total success!

Tech came Friday. Pump for charging loops was frozen. We defrosted the pump, but it was broken. Restarted system but it went back to lock down on Sunday and back to emergency heat. Called your office Monday. Receptionist said every one was on the phone. She took my contact info and said someone would call me back. Almost close of business Tuesday and no call back! Technician also said to expect a call on Monday as he was to report to the office that he was unable to fix systems. Been a customer for over 20 years and have had a maintenance contract the whole time. You all are not living up to the terms of your own agreement.

Alan was our tech that came out. He was so informative, provided accurate information for our current system and helped resolve our issue without costing a ton of money. We will definitely be calling A&A from now on.

The young man A&aA sent to our house to do our annual maintenance was polite,intelligent and informative. He was organized and did his work efficiently.