A Plus Appliance Repair

I called them out to look at my ice maker. $130 just to come out. The guy couldn't make a diagnosis so he reset it and told us we probably just needed to replace it. Called about a week later to have him replace it, and he said I'll get it ordered. I then asked for a quote first, which he said absolutely. Never heard from him again.

Called in the morning to have someone look at dryer. Sent a picture of serial number and they had Mason come out by lunchtime, with part in tow. They were upfront about cost and fixed it in about 45 minutes. Will definitely recommend them again!

Not impressed. Had an issue with our fridge that "apparently" parts were ordered for. Days, weeks, almost two months went by. They never reached out regarding status of the part, and I had to check with them multiple times. I didn't appreciate that lack of communication. I had another company come look and they were able to order the part the same day. I saw someone had a similar review below that I wish I had seen prior to calling A+ Appliance. Won't be using them again for any issues.

Freezer fan went out in our fridge, called A Plus who sent someone out to diagnose the issue. Told us he would need to order a part, which was currently in Dothan, and he'd have it one or two days to come back and perform the repairs. $130 fee. A week went by, two weeks, three weeks - today is one month from the day the technician originally came out. We've texted back and forth with the technician and called the "office" (which I assume is a personal cell phone) on a regular basis and have only been told "yeah I need to check on that part, I'll get back to you". We've never gotten a response from their end on the status of anything. Zero work on the issue has been done to date. They also don't accept card payment of any kind, cash/check/CashApp(???) only - which seemed strange to me. Ma

::Quality reviews surpass overall reviews:: Rick asked all the right questions to get a thorough analysis of the problem then was quick to get a technician out to me. Mason (tech) arrived in the scheduled window, then diagnosed and fixed my washing machine in under an hour. Saved me hundreds!! Do yourself a favor and call A Plus Appliance first! Don’t fall for the guy with the most reviews, unless you like having to pay the right guy to fix the wrong guys mistakes. You’ve been warned.