A-Tech Appliance Service

This will be a long post but worth the read. Jermey was the tech that was sent out to fix my dryer that has a rumbling noise. First, he is extremely professional, courteous and just an all around great guy. On his first visit to fix my dryer he troubleshot it down to a set of rollers. Unfortunately, he didn’t have any on his truck and had to order them. He explained that they would be shipped to me and that the company would follow up for him to return and install them. The company called a couple days of days after I received the parts to get them scheduled to be installed. Jermey installed the new rollers but the dryer still had a slight bump noise but the dryer did sound better but not perfect. Most techs would have just installed the rollers and called it good. Not Jermey he did a litt

We began working with this company in October of 2022. Original part (inverter board) was on back order until end of December. Installed on 1/20/23. On 1/21/23, alarm on refrigerator continued to go off and part did not fix problem. Subsequently, evaporator was ordered. All parts were not shipped properly. Finally installed on 3/6/23. Continued to not work and compressor was placed on 3/13/23. Water line to ice maker was not installed properly and water leaked on hardwood floors. Freezer froze shut. In 3/22/23, after turning off electricity, it was found the house was not installed. Damage to hardwood floors and pictures were provided to technician. Refrigerator and freezer worked properly at this point, but we continued to have water leak intermittently between 4/8-4/29/23. We notified A-

The Tech Aaron was very professional courteous went right to work. I would recommend this company.

James fixed our dryer on the initial service call. Not only did he do fabulous work, but he was also professional, friendly, respectful, courteous, and compassionate I am immunocompromised and require anyone who comes into my home to wear an N-95 to protect me from illness. James called before coming and asked if he needed to buy one. When I told him I would provide it since it was my requirement, he reassured me that he would take care of my appliance and also keep me safe. It was a breath of fresh air after having recent service by other companies whose technicians showed no compassion and zero respect. I am grateful - both for a dryer that works again and for a little bit of restored faith in humanity. I had never used this company previously, but now I have their number saved in my c

Had a tech misdiagnose our ice machine. Spent months and a couple thousand dollars replacing parts that didn’t need to be replaced. Manager Aaron called saying they don’t stand behind that and would be refunding for the parts not needed. New tech came out and was great (request James if you must use them), temporarily solved the problem - 5 months later and the problem is back… never received a refund, have called 5 or 6 times over the last few months to check on that refund, and cannot even get a phone call back. Problem not solved, paid for parts not needed, promised a refund but no follow through or even the decency to return a call with an explanation.