A Touch of Glass

To start with the entire process took over 9 months from when I paid to when the windows were finally installed. It started good, they very promptly came and measured the windows and gave a reasonable quote. That was the middle of May. Then after paying the deposit I didn't hear from them for weeks, so I called to see where we were. Turns out they forgot to order the windows. Then the next day they call saying they were unsure of the measurements on the matching small windows so they wanted to remeasure, so they come to remeasure. A month later I hadn't heard from them again so I called them, turns out one of the windows broke in transport (I don't blame them for that) so they were waiting for a new one. It would have been better if they called me instead of the other way around but fair.

Bad experience w/ egress window install. Touch of Glass used potting soil to fill in around the window well. A year later, that whole area around the window well collapsed due to the breakdown of the potting soil. Should have used real dirt & packed it in.

These guys are the best to work with in town. We called to have them cut some glass for us and they had it ready in an hour. Easy to work with and very knowledgeable.

We recently had our home's Windows and Siding replaced by Touch of Glass. It was a great experience and our place looks so much better! I enjoyed the crew that did all the work and had a fun time with them. The Office Staff was very helpful to us too, due to a bunch of paperwork we needed to complete. Yes, we recommend this business.

At the recommendation of Custom Weld Boats, I went to Touch of Glass to get a front center window replaced for my boat. I called ahead and told Chris my situation. As I live in Boise, I let him know I'd be driving up. He told me to bring it in and he could replace it the same day. Upon arriving he said he'd call when completed. About an hour and a half later, I got the call that it was ready for pickup. Great customer service!!!!!