Aa Dependable Appliance

I had some experience with this company when I had home warranty. If memory is correct I think they replaced the control panel of our wall oven. It was fairly decent turn around time given the circumstance. I understand the techs experience as I used to be a service tech in my previous jobs. The big difference is in my previous industry I only service one brand and 5-6 models. The appliance techs work on several brands and multiple models so it is almost guaranteed they dont have the parts they need on hand. They really do their best because the only way the customer is satisfied is when they have fixed the issue.

Technician (Fred) was/is very knowledgeable, courteous, and professional. He is an asset to AA Dependable My 1-star review is based off of office practice(s) and a lack in their communication. AA charges approximately $100 to diagnose an issue (you pay that no matter what). Know that you will most likely not receive a repair on the day of diagnosis (little to no parts are kept on trucks) After a phone call to set up the repair (should you decide to go with their estimate of parts and labor cost), your labor portion is under an AA warranty for 30 days; 90 days for parts) I called in after our refrigerator hinge was repaired/replaced (it was making a squeal noise) and specified that “since it is under warranty, I’d like to have it checked out” The receptionist replied, “yes, we were just

Awful customer service. Wouldn't honor a quote given and failed to mention that service must be scheduled within 30days of service call. Tried to escalate to Supervisor to honor quote and Receptionist hung up the call and subsequent calls went to vm. Went to business office to request Supervisor and Receptionist refused to contact Supervisor. I went to next door business neighbor to see if they knew of a way to get a hold of AA Dependable business owner and learned that they were going out of business a month ago! Here I was trying to have the honor a quote, lol, thankfully escaped this nightmare!

After searching for a local repair person in Southern Maryland, the best option I could find was AA Dependable. I called, they answered, they scheduled an appointment for the following day in a reasonable 3 hour window. They advised the technician would call or text when he was on his way (which he did!). Once he arrived he was professional, courteous and respectful of our home. He ran through troubleshooting steps all the while educating me about things I could try before calling next time. He identified the problem (bad icemaker and low water pressure). He had the repair parts on the truck. He repaired the ice maker and tested to make sure it was working. We saved a $2500 fridge with a $300 repair. Definitely well worth it and quite reasonable. I would definitely recommend and

Hands down an excellent company!! My dryer wouldn’t start and I am new to the area. I searched online and on Facebook and saw this company was recommended. They definitely did not disappoint; they contacted me first thing on a Monday morning after I had submitted an online request on a Sunday. I was given an appointment immediately and they came out and serviced my dryer. I ended up having to call back because my fuse blew again and they came out as soon as they could and now my dryer is running with ease. Thank you AA Dependable!! You all will always get my service and I will forever recommend you.