AAA AUGER Plumbing Services

My experience is 2 stars only because I never felt comfortable enough (and was too frustrated) to allow them to service my home. My hot water heater stopped working two days ago. Pilot light kept going out and I couldn't even get the burner to turn on. I called the same day as the issue and scheduled service for the morning of the next day. My spouse adjusted work plans to be home. It got late into the afternoon and we didn't receive a call. Finally, I called them and their dispatcher said they needed to push service to the next day. The next day, I took the day off of work, the plumber shows up, I tell him the symptoms and he starts saying I probably need a whole new unit. He didn't even troubleshoot at this point! Didn't put hands or eyes on the unit. I had to coax him into looking at

Ramiro and Jason came out to fix two issues that were stressing me out. ive been using aaa auger for years now and ramiro / jason will be my go to plumbers (since big fred has left AAA auger). both dudes were excellent and both dudes knew what they were doing - expensive but very fair pricing. they found a copper pipe leak in my ceiling and fixed it and fixed a hose bib outside. 5*. aaa auger please give my guys a bonus. they came to my home in north dallas.

Called for service on 1/19/26 at about 3pm for broken water heater and was told that they would call us back which rep claimed that they did but didn't have correct phone number even though we gave him the phone number several times finally sent a rep out on 1 /20/26 at about 5pm never called us that they were coming after all. We told told rep Anton over phone that we were very disappointed in there handling of our call for service and we wanted to speak with the boss and that we were going to leave a bad review ,the rep Anton was very dismissive and sarcasticly said to have a good day and to have fun with that. Will never use AAA auger again!! Very disappointing

My wife and I have now used AAA Auger three times in the last 4 or 5 years, and all three times have been pleasant experiences. First off, I like that they don't charge you just for an estimate. Their prices are reasonable anyway, and we've never had any surprise charges at the end. Most importantly, the fixes that they do stay fixed. We have recommended AAA Auger to friends and will continue to do so.

After hearing from David Cross at this company I am hoping my disappointing experience detailed below is a "one-off." I have adjusted my rating in hopes they will do better in the future. Had the misfortune of meeting Dwayne (sp?) Davis of this company today. First he parked head on against our mailman blocking his clients driveway parked the wrong way on the street he inched up closer onto my property after the mailman left. At that point he was parked diagonally with the back of his van over 18 inches from the curb but he still traipsed across my lawn several times to get to the driver's side door. After he had been there over an hour I'd asked if he'd be "much longer?" He replied "no" - I said "good." Went to pick up my daughters...35 minutes later he's pulled directly in front of