AAA Heating & Air Conditioning

AVOID AAA! I had AAA installed a central AC unit back in July 2023 and my bill was almost $14k. The AC installation quality was definitely NOT AAA!!! Shortly after installation, I expressed concerns that the AC is not cool/cold for my house and my bedroom upstairs reach's 80F+ even with AC on. AAA came back and said nothing was wrong and even said oh maybe your builder should have installed 2 HVAC systems. I actually questioned their experience as the crew came out for an assessment based on my house sq footage and recommended this unit for my house and I was later told by another tech that the is AC unit is a bit small for my house.. unsure whether they were trying to sell some other unpopular units to their clients. Fast fwd, I hired another company for maintenance today and was tol

I have been a long term customer for over ten years and have to say the service is going downhill lately. The technician they sent last time was nice but not very experienced. I felt she was answering my questions from something out of a handbook she just studied and memorized without getting to the actual point. She even tried to sell me something I have already had and was also installed by AAA. Besides, their new scheduling system sucks that they would only give a whole day window. I received multiple phone calls starting from 9 am telling me I am the next but when the time they actually were going to send someone my way was already late afternoon. The lady on the phone was nice enough to reschedule me to a day in the morning with a 2 hours window. I hope they can consider bringing back

Hi, I don't like leaving one star reviews but this was a horrible experience. I've used AAA/Southwest numerous times before, including a heater replacement in one of our homes. One of our homes that my parents live in needs a new heater. I called AAA to have someone come out for an estimate and was told it was okay if my dad was there since I'm working. He received a call from Cynthia in dispatch, from Southwest Heating, who said I needed to be there. She said if I'm not there they can't come out, even though I gave my dad permission to speak to the tech. I tried calling back, left a voicemail for her, responded to the text but never heard back for over an hour. I called the regular number and the appointment was canceled. I guess you need me there to talk about the heater but you don't ne

AAA Heating & Air Conditioning provided outstanding service from start to finish. Their technicians arrived promptly, diagnosed the issue quickly, and explained everything clearly. The repair was efficient, fairly priced, and completed with genuine professionalism. I’d confidently recommend them for reliable home comfort solutions.

AAA Heating & Air Conditioning delivered exceptional service from start to finish. Their team was punctual, knowledgeable, and genuinely focused on solving the issue quickly. The work was thorough, the pricing fair, and the customer care outstanding—highly recommend their reliable expertise.