AAARK Heating, Air & Plumbing

One of the most unprofessional and disappointing experiences I’ve ever had with a contractor. AAARK Heating, Air & Plumbing installed a tankless water heater in my home about 15 years ago. The original installation was done by an 18- or 19-year-old technician who stated he was the owner’s son. To be fair, I understand that building and electrical codes can change over the course of 15 years. However, even accounting for that, I’ve since learned there were serious issues with the installation that go beyond simple code updates. During maintenance a couple of years ago, I was told the unit appeared to have been dropped, leaving a visible dent on its side. Additionally, the unit was powered using a long extension cord run across the basement, which is difficult to justify as acceptable work

This is one of the best companies I have worked with in a very long time. Their customer service is exceptional. Barb, thank you for all your patience and getting things scheduled. Matt and Stu are both great technicians. My situation was a hot water heater with a definite issue and this company was amazing in getting it solved. I highly recommend them for any services you need done in your home.

The team at AAARK are excellent! My home is a prefab from the 50's and NOTHING is an easy project. My parents have had a variety of jobs done by AAARK and they (and I) have always been impressed by the quality of work, speed of service, and courtesy of the team. There was no question of who I would have perform the jobs. Jimmy and Stuart upgraded my electrical service and combined two boxes into one. Unfortunately, my home has a very tight crawl space and attic, but they got the job done. They were able to really clean up the look, give me back some space on the wall, and set me up safely for some future home wiring projects. Once the electrical was done, Travis and Chad were able to haul away my ancient furnace (they said they've only seen that model in the Lenox museum) and install a

Unethical - Avoid at All Costs I made the mistake of hiring this company based on a sticker they left on my AC unit. Save yourself the trouble and read these reviews first—they're all true. The technician (possibly named Matt/Mike) was rude and grossly overcharged for simple parts and a 10-minute cleaning ($375 for a $17 capacitor, $295 for a quick clean). The real shock came when he falsely claimed my 2023 furnace had a cracked heat exchanger, citing a carbon monoxide leak from a "pilot light" (which my unit doesn't even have). His meter showed a low reading, but my own professional-grade meter read zero. This was a blatant attempt to scare me into an unnecessary thousand-dollar repair. The owner was equally unprofessional, refusing to acknowledge any wrongdoing. This company operates

What an awful experience! This company is a joke. I can’t believe they actually have good ratings and are still in business. They took advantage of us, overcharged, over promised and under delivered. They are extremely rude and disrespectful!!! Do NOT use AAARK!!!