ABA Heating and Cooling

Brandon was fantastic. He was very thorough in helping fix my A/C issue and stayed late to make sure that everything was in perfect working order. He came literally within about 90 minutes of me calling and it was late in the day. Can't thank you enough for the timely service!

I am providing a secondary review to address inaccuracies in the company’s public response. 1. While the technician did suggest replacing the entire 2009 HVAC system due to age, he did not inform us that the blower motor was failing or in need of immediate replacement. They never diagnose the blower motor as failing, presented repair options, explained urgency, warn that the motor was at risk of going out, or provided pricing for a repair 2. Their own technician acknowledged that the second technician (Alex) was inexperienced. During a later service visit, the first technician apologized for the confusion and stated that Alex “should not have been sent out” and had lack of knowledge and is inexperienced. Alex spent a total of around six hours in our attic over two different visits, tes

Brandon arrived on time and was friendly, helpful and competent. He did a good job getting my unit fixed and it didn’t feel like he was a pushy salesman trying to get me to buy things I didn’t really want to buy. FaceTime my experience with Brandon and other ABA technicians, I’ve decided to change from Strand Brothers to ABA to do a service plan.

I had multiple service calls over the last two months for an HVAC issue that was never properly resolved. Each visit resulted in a different diagnosis. I paid to fix multiple items which got things running again temporarily. After continued issues, I sought a 2nd and 3rd opinion to inspect the system, and they discovered a rectangular cut in my furnace plenum that was not part of the original installation. This opening was never sealed and caused significant heating and airflow problems in my home. The plenum seals had never been broken since installation, so it proves they did not do an initial proper inspection and went around the back and cut a hole in it instead. Two separate technicians outside this company verified the opening was made manually and had not been accessed or repaired

Brandon is a professional. Your company has performed numerous "upgrades" that has suggested by your technicians and the problems always require multiple visits to resolve yet the problem still we exist. In the last case of replacing a filter in a Super V 3400 air filtration system, the filter was replaced but the unit was not serviced according to supplied manual and I will to pay someone else to service it properly but it cost me nearly $800. The air duct replacement that ABA suggested that costed over $1500 is still not functioning properly as well. The two stars rating is generous.