Abbey's Carpet City & Flooring

Couldn’t be happier with both the quality of work and customer service. Have used Abbey’s for new LVP flooring throughout my entire house and the same with a client’s house. Pablo personally checks on the projects throughout the install, which helps keep it on track and quickly catches any problems.

This place sucks. My fiancé researched flooring places and decided to go with Abbey's because they are local and originally were so helpful. We were re doing the flooring in our entire house. The first half of working with them was great, however the second half was awful. The main rep helping us stopped returning calls and gave way too much info about her personal life with regards to not calling us back. Terrible customer service. You can't even reach a main line when you call- you have to respond to a specific person. They did an incomplete install job on our stairs, leaving out a cap to finish attaching the carpet to vinyl planks at the top of our stairs. They lied and told us a part was on the truck to be installed, but then showed up without it. Now they are telling us we have to pay

Our overall experience with Abbey’s has been very disappointing. We shopped around several places before selecting Abbey’s for our flooring. We primarily worked with Pat who was very knowledgeable and helpful. Our plan all along was to install the vinyl plank ourselves and hire Abbey’s to replace the carpet on the stairs and install a transition cap to match the vinyl plank. Pablo came out to measure our stairs. He knew of our intentions of having them install the carpet and finish the top of the stairs with the transition cap as well. Although the work order did not list the the transition cap, we expected that this was included based on our numerous conversations with Pat and Pablo. The day before the carpet was to be installed, I called and spoke with Tonia. I wanted to make sure they

Terrible, terrible, terrible customer service! The owner is rude and disrespectful. I ordered the product without opportunity to see it on the floor (they did not offer samples), and nobody explained me that the product that you order can not be returned (or they charge almost a price of the product for restock) unless the box is unopened. It was not in the contract either. How can I figure out if it works for me or not without opening and seeing it first? And who would order something which s/he's never seen without an opportunity to return it? The owner told me that "we can not explain the customers every single policy", but return policy is the most important one for the customers and should be conveyed! VERY upset with the store, owner, and the product! Will never buy anything from th

Friendly, experienced & efficient staff, quality stock & installation crew. We have used this company over 10 years for our home & rentals. Very satisfied with the product, service & flexibility. I believe it is a local company. Highly recommend.