About Time Plumbing & Drain Cleaning, Inc.

Title: Exceptional Service and Outstanding Work Ethic Review: I had the pleasure of working with Austin recently, and I must say, his commitment to ensuring a job well done was truly remarkable. Austin's work ethic, dedication, and genuine kindness made the entire experience truly exceptional. First and foremost, Austin's dedication to completing the task at hand was evident from the moment he arrived. He stayed until the job was done, demonstrating an unwavering commitment to achieving perfection. His persistence and attention to detail were commendable, as he tirelessly worked to ensure every aspect was flawless. What truly stood out to me was Austin's kindness and professionalism throughout the entire process. He was not only focused on delivering excellent results but also genuinely

A gem of a business! Recently underwent the dreaded water heater replacement scenario to find out the experience was quite honestly painless all thanks to this fantastic company! At the start of placing the initial call to Shane in the front office who scheduled Austin the Tech out to my home the process was extremely satisfying! Ongoing communication throughout second to none! There were a few hiccups during that required Mark the owner’s involvement bc of initial faulty installed parts coming from the parts warehouse but this company stood by their work and by me quite frankly, putting in extended time throughout to advocate for me when involving the manufacturer. Even Took care of all the registering of the warranty work. Additionally they followed up several days after the fact to make

Had About time come to my home to emergently due to a blockage, the entire house was not draining and we started to panic. We called About time at 9pm, the tech called me shortly after and told us he would be there in about an hours time. Brad was here in 45min. Brad was extremely professional and kind. He answered all my questions and put our minds to ease. Very easy to get along with. He had to snake the main drain and solved our issues quickly. While this was going on outside, a toilet started to leak inside. Brad didn't skip a beat, he finished up outside and jumped in got everything working again indoors as well. I highly recommend these guys. You won’t regret it.

One of their employees (Austin Nales) came to do some work for me and charged $2,000 not including materials and never finished the job and refuses to pay me back or complete the job. I’ve contacted the company multiple times to try to resolve the issue and they refuse to help me. My next step is to file lawsuit Monday morning 1/30/23 for the money lost and delays on finishing my home. I’m happy to remove this review if the owner will call me and resolve this issue before Monday. I have all the pictures of their van at my house and all the horrible mess they left me in. I would not recommend this company.

Called About Time Plumbing & Drain Cleaning at 4:15 pm Friday afternoon. I was advised a service technician would be dispatched ASAP. Within 15 minutes Scott called and provided an estimated arrival time which was less than an hour from the time I first contacted the office. Great Service. Scott was very professional, polite and courteous and efficient. He finished his snake work from the roof top in about 30 minutes total. Have used About Time before and will use them again. Highly Recommend.