Above Air Inc

Called because the new A/C unit Above Air installed in March 2025 did not work to heat the house (January 2026). Turns out that the thermostat was "misconfigured"? I was charged for the call to repair the unit even though it appears to be their fault (I did not configure the thermostat). However they sent Nick to do the work, he was thorough and kind. I will highly reccomend Nick to anyone, but the company, Above Air needs to do better as the installation was bungled in several ways. Hopefully all their mistakes have been corrected now.

Our unit was running but wasn't cooling on a Friday morning and I called Above Air. Within an hour or so a technician arrived and found our system was completely frozen up! He explained that it could be caused by several factors and would need to "defrost" before being "diagnosed". He had prior appointments scheduled for him and said he would return at 9:00 AM the next morning which was Saturday, and he was right on time! Jonathan was very polite and thorough and explained each process that he did and answered our questions. About 3 hours later he had tested, diagnosed and repaired our unit. We again had cool air flowing!! We purchased our unit 10 years ago from Above Air and have been with them ever since for routine checks and maintenance. Vicky is who I talk with when I call and is alwa

We have been customers for many years and we have a monthly plan for maintenance. The day of our maintenance our drain line clogged. Drain line cleaning is including with the maintenance but since I told them it was running slow, they charged me for a service call and then did the maintenance per our plan. When I mentioned this and asked if I would have just not said anything it would have been covered, they said yes. Then offered me 20% off the service call. They were coming anyway to do the maintenance so by being honest, I was penalized. Very disappointed.

They installed my new AC back in 2018. Since then I have used them for bi-annual maintenance with a service contract. They are always prompt and professional. When it comes time to replace or upgrade, I will definitely use them again.

I have been an Above Air HVAC customer for several years in south Florida, and they have proven to be a reliable, prompt source for HVAC equipment and service.