Accurid Pest Solutions Inc. - Chesapeake, VA

Derek has been our Accurid technician for about 5 years now. He is always prompt, courteous and provides excellent customer service. We had an issue with big black ants a couple of years ago. Derek was able to quickly identify that they were coming from a tree outside. He treated the tree, the outside and the inside of the house and we have not had the issue since. We definitely appreciate Accurid for employing such an awesome and knowledge person such as Derek!!!

I'd like to start by saying I try to give all small business owners the benefit of the doubt when there are issues with services I pay for, as my wife and I have a small business. However, using Accurid for a roof rodent issue in my bayside rental property's attic around May has been one of the most frustrating, unprofessional experiences I've had in my many years of being a landlord. While Dennis has been professional in tone and demeanor during phone conversations, his team only came to my property one time to complete a rodent service and never came back for any of the 4-5 scheduled (then rescheduled) follow-up inspections to complete/resolve the rodent issue. Over several weeks they consistently no-showed appoints and I'd have to call after the fact to reschedule. At first I was at lea

This company is great! Our tech Daniel was very punctual and professional. He listened to all of my concerns (I'm a huge baby when it comes to any bugs) and thoroughly checked and sprayed the inside and outside and gave me peace of mind. My whole experience with the company was great, from the receptionist to the tech, I truly felt like a valued customer!

From a former long time customer, I would recommend taking your business elsewhere. We used Accurid for several years and they effectively dealt with the known pest problems that we had. So I have no qualms with the company from that standpoint. My issues arises with their customer service and their credibility/integrity when it comes to standing behind their contractual agreements. When it came time to sell our house and move out of state, an inspection was done on our home that identified severe termite/moisture problems in the supporting beam under our front porch. When I asked Accurid about it, they admitted to never crawling under the house to perform that inspection. As a result we incurred a sizable bill for the repair. After this they billed me $75 for a contract installment.

We have been with Accurid Pest Solutions for five years and we have never had an issue with our Tech, Derek Foskey, he is always on time and provides us with very professional service. We consider him as part of our family. The office personnel, Jessica and Makeda are always pleasant and keep our service contract on schedule.