ACE Air Conditioning & Heating

Made an appointment for the following day. The tech reached out all day to keep me updated which I appreciated. Then he finally shows up at 8:30 at night, pretty much my bed time. The service call was supposed to be a simple seasonal check up. He started doing work on “issues” without consulting me. He’d find a problem, “repair” it and then come to me and tell me what he did. It was almost 10:30 at night and he comes to me with a $450 bill. Today my AC unit isn’t working properly and it was, even before I called ACE up to do the check up. I of course called someone else. This is a company that employs opportunist techs that take advantage. They’re NOT honest and whatever they did messed up my 3 year old unit.

Our A/C went out and had Ace A/C come out for a service repair. Our unit had fail and confirmed by another company, but they carried brands that I wasn't comfortable using. Made an appoint for Ace to come out and talk detail and get a firm quote. They completely No-showed, then called hours later. The boss didn't want to even make the drive out (?), sorry but for a 9K job you're hesitant about making a 30 min drive in TX. How can I trust a company to do a the job right or in a timely manor that doesn't communicate with it's customers. This is just bad business! Don't make excuses, just get the job done and communicate, it's not that hard. Make your own judgement, but I wouldn't trust them to do a service call at this point.

Be careful with this guy. He doesn't try to analyze or locate the problem. Example if your unit is low on refrigerant. He will recharge it and then tell you there's a leak, so he can charge you more money. And he overcharges you. Hundreds of dollars for a 30 sec. Braze. Then after he says everything is working, you have to call him back because it is not! Please stay away. Better ac techs. outhere then this guy. Unprofessional and impolite! (Close to a $1000 for the braze and refrigerant)

Called to have them service a remote office we rent and they never showed up are called us back. When we called and asked what was wrong we were told the owner wouldn’t let them put in the units so ACE was to good to help us out. Then hung up on us. All we wanted was someone to help. On the no call list in my book. We rent over 50 locations in Texas.

Always fast & professional. Very cost efficient and stand behind their work. Only trust Ace for my home. Highly recommend.