Ace Septic & Plumbing Co

I spoke with a lady I believe is from customer service, the work on my commercial property was completed but she spent time arguing and calling me names on why I should pay for work done without any supporting documents for the work done. I still paid $1200 without any documentation to show how much was pulled out from my sewer system. She was Extremely disrespectful and she really shouldn’t be in a customer service role. If the owner of this company is struggling to grow this business you know where your challenges are. Extremely poor customer service for a business that needs customers !!

We had a nightmare experience with another septic company where we waited 2 month with no install and gave Ace Septic a call. We were informed they would be out in a few days to get a septic tank installed. Our home builder was informed and Ace and our builder were in close contact to get a quote. Ace Septic sensed an urge of emergency to get the job done, therefore we were quoted $3,000 more than the going rate. Instead of helping us turn a horrible septic experience into a positive one with a new customer Ace Septic tried to take advantage of our situation.

We called Ace, came out to our residence in Porter, pumped tank, gave us far price (just over $200) ALL in under 1.5 hrs! + great service. So of course we recommend these folks. THX!

Rudest person that I have ever dealt with. Called about getting a grease trap pumped out. Because I did not know the size of the grease trap I was not worthy of doing business with this company. I am pretty sure that's why I called your company. If I knew anything about it I am pretty sure I could try and fix it myself. I would look elsewhere before I called these guys. I know I will never make that mistake again and will be sure to let everyone else I know to do the same. Very disappointed.

Called Ace on a Friday afternoon for our septic system bc our French drain was over flowing into the yard. They came out first thing Saturday morning in the nicest pump truck we had ever seen to pump our tank . They had even offered to come out that night! The guys were friendly and honest with us about what needed to be done to fix our problem. We are so thankful for their knowledge and helpfulness. Ace has our business for life and we will refer them to everyone we know! Thank you Ace for everything!