Acme Heating & Air Conditioning

I have been a client for years. The service appointment at my house today was disappointing. My calls with their customer service people, including with a senior exec, were so appalling that I decided to write a review. If Los Angeles were hit with a freak winter storm, polar vortex, sub zero temperatures... And my furnace needed repair... And ACME were the only service people available... I would take an axe to my antique, mahogany dining room table and use the wood in my fireplace to heat my house... Before I would call ACME. And to the executive who told me she's been there 30 years... Maybe it's time, honey.

If there we was a company to truly deserve a 5 star review, it’s Acme! From their punctuality to their great communication, they have your back! Imagine peak season, your insurance company gives you 60 days to get 32 units serviced and inspected, and your managment company doesn’t tell you for 30 of those days! Acme somehow squeezed us into their schedule and saved us thousands! I cannot thank them enough!

Beware!!! I really don't want to leave a bad review because I have used this company for years but the service was really really awful and it had been good for many many years. Not sure if there is New Management in place, but it sure seems like it. The supervisor that I spoke to who I think was also the one that came out to see what the problem was, was really rude, unprofessional, argumentative and seemed like he really didn't want to be bothered with the small homeowner if we didn't get their $9,000 brand new system. What really bothers me though is that it was a supervisor that came out and he never looked at nor diagnosed the problem that I called him out there to look at and when I was trying to talk to him to see if he would come back out so he could at least look at what I called h

Adam was fabulous! He accurately accessed the issues with my wall heater and throughly inspected every aspect including the condition of the ventilation on top of the roof. He pointed out the specific areas that were cracked and/or deteriorated and explained our options. No attempts at up selling , no pressure what so ever. He was courteous, professional and prompt. Their dispatcher was equally professional and confirmed our appt the day prior. She also called to advise that their technician had finished his previous job sooner than expected and could arrive 30 minutes earlier if convenient for us! Their service call fee is half the rate of other companies and was waived/applied if we choose to have them do the job. I highly recommend this company and fine their entire manner of conducting

We have had a great deal of work done by Acme, and all of it has been first class. They replaced our heater, added air conditioning to our home and did the same with a rental we had. Was it cheap? NO! But I was not looking for cheap. I was looking for high quality, good workmanship, and a dependable company. I got that and more. They were on time, cleaned up, and were positive and friendly as they worked in our home. I recommend this family company highly.