Action Lock and Appliance Service

If I could give them a Zero I would. They came once to assess the fridge for repair. I waited 2 1/2 weeks for the parts. They came back without the parts and simply attempted to solder the Freon coil. They then said they needed to order parts. I waited another 3 weeks and they no showed for the appointment. How they’re still in business is beyond me.

I’ve had two seperate experiences with Action Lock on two different appliances. 1. In 2023 my husband washed a rug which he didn’t realize had cat litter in it, the litter clogged the entire drainage system like cement. The technician came out and pulled it all apart, cleaned it all out and then identified that the pump motor couldn’t be repaired. He ordered it, and came back when it came in and checked the system. Washer still works perfectly today. 2. This past weekend our oven stopped lighting, I gave them as much info as I could, my own assumption was the ignitor or gas valve. The tech came Monday 2 mins before his scheduled time which was perfect and had brought the spare parts. After about 10 minutes he diagnosed the lower igniter as not working. I then mentioned the broiler also was

Was very professional came when he said he was gonna come. We needed a part and he came the next day and fixed it was very happy with his service I highly recommend

Very nice on the phone and when coming to the home. Evaluated Fridge for repair. Never returned to repair. Never returned calls to us or to home warranty company. Very unprofessional. Very sad that a company would not respond when being told a disabled adult lives in the home needing medication in the refrigerator. If they couldn't repair or get the part they could have communicated this. This review is because they didnt teturn any phone calls. When we did get them on the phone they always promised to call back and NEVER did.

Fraud, scams. Do not trust this company. They come to the house and literally do nothing and say it’s going to work in 24 hours so they can take the money and it will not work.