Affordable Fuel Co

Called company to inquire about a furnace replacement. The first question asked, are you a current customer and without even asking any additional questions the lady immediately said there was nothing she could do for us. Well they just lost a potential customer. Not only do I need the furnace replaced in our current house that we will be renting, we are also buying a new house that might need a replacement down the line(17 year old furnace). We are also shopping around for a new oil company for the new house. I guess new customers are not important to them. Good thing the other company we called for a quote was extremely friendly and very knowledgeable. I have been with my current oil company for 9 years so I am a loyal customer. I was recommended to call Affordable when talkin

I am a new resident east of the river. I have lived west of the river for the last 33 years. I recently purchased a beautiful estate located in Coventry and during the closing i was told that I had 600 gallons left in my oil tank. Long story short, that was far from accurate as I ran out 2 nights ago around 8 pm when it was to be 19* overnight and with 2 young children in my home. After calling 6 or so “top rated” oil companies i was continually told that since I was not a “regular customer”. They would make no exception and fill my tank in my time of need. Nobody would listen to me that I had an extenuating circumstance and was new to the area and unprepared to need a delivery at a whims notice, otherwise i would have been someone’s “regular customer” by now. Finally i got through to

Only giving two stars based on their help a year ago. Would be one star based on the rudeness. Two years ago (November 2014) we got our tank filled. Furnace was brand new so no need for that to be serviced. December 2014 we got mini splits put in that supplemented most of our heat. That winter was snowy but not very cold and we never realized that the furnace wasn't working to full potential because the mini splits were working. This past February 2016 we woke up to a house that was around 40 degrees and frozen pipes. Mini splits don't work in sub-freezing temps and now we see furnace not working. Try to figure out issue, end up calling them. I get rudely told that since I haven't been a customer since 2014 (makes it sound like two years when really it was 1 year 3 months) that we

Unlike most other oil companies, they refuse to do reocureoccu automatic deliveries which has caused countless problems getting oil delivered on time as they refuse to deliver unless your tank is almost empty. When my oil froze in a snap freeze, they refused to help with the emergency line in a timely manner, leaving me in a house sitting at just above freezing for two weeks. If I had been old and unable to get wood to stoke the fire constantly, I would have died. Lady on the phone isn't especially nice either. Currently looking for another oil company.

Going on year 4 and they have been the most cost effective every time. Have never had an issue with getting oil delivered in a timely manor. Make sure to ask about a bulk oil discount (over 400 gallons).