Air General Inc

Absolutely unacceptable experience. My sister shipped me a box of frozen fish from Alaska on Thursday night. The box was clearly labeled “Perishable – Keep Frozen.” I was supposed to be contacted upon arrival so I could pick it up promptly, but Air General never called. Worse, they don’t list a working phone number and are closed over the weekend. I ended up driving up to check in person Monday morning and found the box had been sitting there for three days during a St. Louis heat wave. Of course, the fish was completely spoiled by then. No one took responsibility, no effort was made to contact me, and there was zero accountability. I don’t know how this place stays in business handling perishable cargo. If you care about your shipment, avoid Air General at all costs.

I thought air general Kansas City was bad, St Louis is even worse. Non existent management and an unbelievably lazy vibe.

Good people. Walter Dotty Are great and always helpful

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