Aire Serv of the Willamette

Terrible service. Will not use again. I bought a furnace from this company when I bought my house 9 years ago. Each year is a hassle to get service visits scheduled. Monday, I called to schedule my winter furnace inspection, as part of the service plan I purchased. They never work pro-actively, and if you forget to schedule your seasonal check ups, you'll never hear from them AND it breaks your warranty to not have them service it. I was surprised to find out they could come the same day, weird since they are Salem based and I'm in Portland. I gladly said yes and selected a 10-2 window for the tech to arrive. At 2:15 I called to get an update. I was told they would reach out to the tech to check in with me. It didn't happen. At 3:15 I called again, and was given another number

WARNING: Ineffective Service & Unauthorized Billing (1/5 Stars) I am a long-time customer of Aire Serv of The Willamette, but my recent experience has been unacceptable and has led to formal legal demands. I strongly caution anyone against using their services. Like previous reviews, this is not about the technicians, they have always been great! This business is (recently) very poorly managed and basic administrative and communication practices are non-existent. 1. Faulty and Overpriced Repair ($904): On August 13, 2025, I was charged $904 for a service (refrigerant refill) that was completely ineffective and unnecessary. The AC unit failed again shortly after. I consulted three independent, licensed HVAC providers who all confirmed that the correct and necessary repair was a coil repla

I have been with Aire Serve for 6-7 years on what I believe they call the 'maintenance plan'. The first few years things went flawlessly. My payments came out on auto pay the technicians were wonderful, the staff was great. I was extremely happy. I want to be clear. The technicians have ALWAYS been wonderful. I have yet to meet one that didn't do a great job. This review is purely based on horrible administrative skills. A few years in I get a letter stating I had not paid, somehow auto pay was kicking my money back. They were rejecting my money. I paid them via check to get caught back up. I did everything on my end to resolve it. I started to get nasty mail saying I was going to be sent to collections. I called, I proved I had paid my bill. Issues continued, back and forth every year. E

They installed a furnace and every couple of months, it just stops working and we have to call them to come out to fix it. They say it's normal, but I've NEVER had a furnace, let alone a NEW furnace stop working this often. On top of that, Every single time we have to call, they tell us our address is outside of boundaries even though it isn't. We're PAYING MONTHLY for a service that has them come out every so often. The call center they use says they'll have someone call us. Then no one does. Then my husband calls back and gets the same answers, but no one ever contacts us and it goes on for a few days while we're stuck in a 60 degree house. It's freaking ridiculous and we're super unhappy.

Matthew and Hector showed up on time and completed the whole job quickly, efficiently, and professionally. It's the first time I've had a furnace replaced, as well as a thermostat and a return air vent cover. Everything went very well. Matthew also did a final walk thru and gave me some information about my system and some maintenance items to consider. Francisco was very helpful in selecting the furnace and other equipment, and setting up the timely installation. All in all it was a very good experience and I will continue to use Aire Serve of the Willamette for the foreseeable future. I have and will recommend them to all.