Ajo Improvement Co

Mervia was fantastic. Although our encounter was brief, her impact was significant. She was so polite and professional, yet also warm and personable. It’s the little nice things she did that made me feel truly well-assisted. A real pleasure!

I appreciate the work that Ajo Improvement Co. does. But I do have a complaint. Recently new LED lighting was installed in Palo Verde Ave in the lightposts that formerly had lower intensity, environmentally sound lighting. The lold lights had pinkish yellow cast that was easier on the eyes and didn't intrude on night sky views nor make residents need special blinds and curtains at night. I live near the lampost at the corner of W. Palo Verde & Sahuaro St. The new LED light there is completely unnecessary because of the nighttime security lighting always present at the state water facility right next to this lamppost. We also get ambient light from the businesses on the highway at this location. The new lights aren't fully horizontal. They have a slight tilt which causes them to disperse

They routinely give notices throughout town that they are shutting power off for "maintenance" yet change the schedule without any form of communication. Offices are only open for a limited time (with some of the worst customer service, the woman at the window is always irritable), and won't take Credit Cards for bills, so making payments is a hassle. This company also tried to increase the town's rate by 600%. If you are going to rent, check to see what power company you have to go through, if it's AIC, run as fast as you can.

Purchased a house in the Historic District of Ajo and haven't been able to switch the utilities (been trying for over two weeks). No one in the office and no one answers the phone. Awful service. I'll be speaking with the Board of Directors to file my complaint.

Unable to find online webpage nor forms for ordering utilities.