Alan's Appliance Repair

Alan has consistently provided excellent and reliable service over the past 8+years. This past week was no exception, when our refrigerator suddenly stopped working. We were able to schedule an appointment very quickly. He was able to diagnose and resolve the issue straightaway. We highly recommend his services.

We have been using Alan’s Appliance Repair for the past four years and have found them to be honest and reliable. When our refrigerator stopped cooling, I googled for their phone number and although I was surprised to see some recent negative reviews, I called them. They once again took care of our problem and we are happy to have our refrigerator working properly. Quick, friendly and reliable service is what we’ve always received from this company. Highly recommend.

Shadier than an apple orchard. I dispatched Alan’s to my rental property because my tenant notified me the fridge was not cooling. They were responsive and worked with my tenant to schedule a time to visit. I spoke with their dispatch after the visit and they claimed that the freezer had frosted up blaming my tenant for leaving the door open. I got in touch with their tech to question what diagnostics had been done and told me the defrost heater and defrost thermostat both were tested and proven by multimeter. I paid the $195 and considered it done. Within about a month I got a call from my tenant that the issue came back. Their invoice lists a 1 year warranty on labor & parts so tried to call them several times and sent a few texts. Nothing. Finally my wife calls from a different

Dishwasher wasn't cleaning well, so I called Alan's. The tech came out and quickly decided I needed to replace the drain hose. I was skeptical since the dishwasher was draining fine. The tech showed me the existing hose and told me that it was obviously clogged and needed replacing because it had become opaque when it was originally translucent. This was clearly an opaque gray hose from the start. Nevertheless, I let him do the replacement because he was totally confident this would fix my issue. It didn't help at all. Now that I'm replacing my dishwasher myself, I've also come to realize that $325 to replace a dishwasher drain hose is ridiculous - it's a $20 hose at best and a 20 minute job. On top of the ridiculous price, the drain hose was installed without a high loop.

If you’re looking for someone to almost fix your appliance, disappear for months, and then blame their wedding for not finishing the job—Alan’s Appliance Repair is perfect for you! It’s been nearly six months since Alan began “repairing” my refrigerator. Six months of back-and-forth nonsense, magical disappearing parts, and a never-ending stream of excuses. First, the parts were ordered. Then they weren’t. Then they were the wrong parts. Then they mysteriously existed again—but wait! Now we’re stuck waiting on a couple of clips for the freezer door (yes, clips!) that apparently take longer to arrive than a custom-built spaceship. And just when you think it can’t get more ridiculous—he blames his wedding. Seriously? I didn’t realize “getting married” was a valid reason to leave a customer