Albert Cook Plumbing Co

They did some work for me that was an emergency. Had a faucet break off and couldn't shut off the main supply. They were there quickly. Then after that I needed some repairs done and gave them a call. They said they would be here the next day which was good. They never showed up. Called the next day and they said they were on the way. This went on for about 5 days. I finally went to the office (I live just around the corner) and talked with the head man. He told me they only do new work and no repairs. Bold faced lie. I see them in the neighborhood doing repairs. Do not trust them.

If I could give zero stars, I would. This is the worst plumbing experience I have ever experienced. Absolutely horrible professionalism (from owner and associates), poor customer service, and unreasonable prices. Requested a camera service for a main sewer line and the price changed by $50 from one day to the next. Over the phone, the cost was $175 and once they finished scoping the pipe, the price was $225. Took 5+ days to give me a quote for the insurance company, and it was $1500-$1800 higher than the other quotes. Spoke with the current owner of the company regarding my urgency for a quote for an insurance company and he spoke to me in a patronizing manner with complete disregard for the quality (or lack there of) of service I received. I wouldn't wish the treatment I experienced

Was at my house for 30 minutes of work, but charged me for 1-1/2 hours of labor. Claimed it was for running around town to find and replace part under warranty. They pulled the part off the truck and fixed the issue within that 30 minutes. I don't recommend using these guys unless you want to be overcharged.

Honest, courteous and professional! They diagnosed the problem quickly based on my comments and an actual observation. Then, they explained the least expensive solution up to most costly. Luck for me, the first one worked. I am so glad I called them! I told my service guys that I NOW have a permanent plumbing service. Thanks Albert Cook!

Too busy lately to even make a service call on a stopped up washer drain as of this June. Usually do a good job in the past I think they are dealing with shortages on workers. Worth a call but you may not get anyone to come out for a week or so.