Alden Air Conditioning & Heating, Inc.

Spent lots of money on new capacitor with this company. Two weeks later, there was another problem and they found a new capacitor kit was needed. Our repairman (had the same one for both encounters) provided excellent customer service. However, after the second encounter, the owner was completely unprofessional, unethical, and became upset that our repairman educated us on the parts that were in need of repair. Owner hung up all upset on my husband first, and then didn’t take my call or let me leave a voicemail when I tried to intervene and speak up for our repairman. Owner obviously does not treat his employees OR customers well. It’s not fair to cut a paying customer off because you’re pissed at the repairman. If you appreciate honesty and good customer service, don’t use this company

We've used Alden's Air for a number of years and they have always provided terrific service! We have the yearly service contract and they come out twice a year to make sure we are ready for the heat or the cold by doing an inspection and filter change. We find them to be friendly, knowledgeable, and prompt! So happy we have them to call when we need help. Great people doing a great job!

Alden Air Conditioning recently replaced one air conditioner and furnaces for our 32 year old home. They provided many options and gave detailed explanations about the pros and cons of each option while also being sensitive to my budget. Several teams were involved in the delivery of equipment and installation and all displayed courtesy and professionalism. I appreciated that they were careful when bringing in the new equipment and removing the old. Much of the large equipment had to be manipulated through the attic access inside the house. Every question throughout the process was cheerfully and knowledgeably answered by the team. The work was completed in a very timely manner and everything works great! I would highly recommend Alden Air.

They went out of business and didn't bother to tell any of us. Now who do we call? Chase and Andrew came out to my house to perform the winter maintenance on my AC unit. They are very efficient, friendly and they know exactly what they are doing at all times. In the past I have had Alden Air install a new AC unit in my home. It has worked beautifully and I have saved quite a bit of money with it's efficiency. I will never let anyone else touch my AC!! I have been a customer of Alden Air for over 10 years.

I can not say enough good things about Alden Air. “The entire staff of Alden Air is very friendly, responsive, helpful and treats you like family". Especially techs Andrew & Chase all the way to Jennifer at the front desk and Roger the owner. I give 10 STARS! My techs Andrew and Chase explain the maintenance/upkeep my 22 year old unit has, always do what just needed to keep my work horse operating, no "extra" sales, and have never tried to sell me a new. They offer an very economical yearly maintenance program. I finally found a company who is truthful, honest and fair and values customer service! : )