All Access Plumbing

This company was sent out by my home warranty company, American Home Shield. They diagnosed my kitchen sink drainage issue as a grease clog- mind you he didn't try to snake it (claiming he didn't have a long enough snake), and just came into my house and looked at it without touching it. This caused my insurance claim to be denied because grease isn't covered. I had been dealing with this for a week- this was the second technician that was sent out by this company. I called my own plumbing company- I used Lee Company. Not only did All Access Plumbing mis-diagnose the issue, it ended up being hair, which was a coverable issue, which would have meant that my claim would have been accepted and they would have paid for this entire situation. Additionally, the Lee Company plumber let me know th

DON’T ALLOW YOUR HOME WARRANTY COMPANY TO USE. Similar to other customers. Home warranty company booked them. They came out and wrote it up as not normal wear and tear which is false. Seems they just want to $75 for showing up for 10 minutes and not doing any real work. Tech also showed up in personnel vehicle and didn’t have proper tools. My issue was a toilet leak. Working just fine for 4 months. All of sudden started leaking. Nothing happened to the toilet. Blamed a hairline they can’t find or point out(scapegoat). Calling another plumber to look closer. If it is something else I’ll file a formal complaint with BBB and home warranty company.

All Access was set up to check on my water heater, by my home warranty company because I was not getting hot water. The morning Inwas scheduled for service, I started getting hot water again so I called All Access an hour before service was scheduled and left a message to cancel the call. The plumber showed up anyway and I explained to him that I had called the office an hour earlier and canceled the call. He called his office to confirm and then told me that they had received the message and to call back if I needed future service. Then I get a call from my home warranty company stating that I would receive a charge because All Access was claiming I never called them, which was a flat out lie. I called All Access and all of a sudden they are telling me that they never received a call

Chantel is extremely rude. We were overcharged by them and the agreement with our home warranty company. When our home warranty company called them to inquire, she then called me and was extremely rude and told me I needed to take it up with my bank and then hung up on me. Add- that they issue they stated we had was completely misdiagnosed and Alford Plumbing came out the next day and corrected our plumbing issue. They treat veterans like dirt and only care about getting that dollar. Please- save yourself the headache and go with a different company!

They cancelled me on the day of the appointment and never called me to tell me. I found out through my home warranty. Talk to a lady twice and talked to her just yesterday to confirm the appointment. Very unprofessional and a let down. Had to rearrange my schedule for the appointment. I wouldn’t recommend them through your home warranty or just a regular call. After reading the reviews I believed they cancelled because my home warranty company waived my deductible and they wasn’t going to get any money upfront from me but on the flip side I want to give God a shout out for protecting me from a company with bad business ethics and poor customer service. So in the end it was a blessing in disguise that they cancelled on me and I’m happy they didn’t come to my home. CHOOSE ANOTHER PLUMBING