Allen & Son Moving & Storage

TLDR: Bait and switch tactics. Poor customer service, lackluster communication, non-existent conflict resolution by management and central office specifically. Very disappointed with this company as I had hoped to build a positive professional relationship with this moving company for future moves. The only good thing about this company were the actual movers. They were fantastic, hard-working guys and easy to talk with. That's the only compliment this company will receive here. My family and I were moving ~5 minutes down the road still in Baltimore City. We reached out to three reputable companies with good service reviews. The other two companies were quoting us ~$1400 with 3 men in 4 hours; Allen and Son's quoted us $800-$1200 which sounded amazing and too good to be true (baiting). N

My property management company hired Allen & Son Moving & Storage recently, and while the moving team itself was excellent—punctual, professional, and hardworking—the overall experience was soured by how management handled an issue. Unfortunately, during the move, my TV was damaged. There were no steps taken to make sure my stuff was good before they left. The crew acknowledged the broken TV and took photos a day after it happened. I was optimistic the company would make things right. However, that’s where things fell apart. I got the runaround from the owner Mr. Allen and Ms. V about what they were going to get me. To be clear, the movers themselves did a great job and I want to give credit where it's due, but a company is only as good as how it handles problems. Unfortunately, Allen &

My moving crew (led by Curtis) was very professional, respectful, careful, and efficient. Throughout the entire process they kept checking in with me to make sure the job was completed to my satisfaction. When they arrived, I was feeling overwhelmed and exhausted, but these men put me right at ease.

OUTSTANDING customer service! The movers were on time, efficient, and exceptionally professional! Our items, which came from my mother-in-law’s house, were handled with extreme care. Much thanks to the movers — Nigel, Curtis, and Marvin — for all their hard-work and tremendous customer service! I will wholeheartedly recommend Allen & Sons to my neighbors.

We hired this company to help with our move from a 3-bedroom townhouse. The original plan was for three movers, but the day before, we were told only two would come since it was considered a light load. I mentioned multiple large rubbermaids, 50 tote boxes, and multiple dressers in addition to other items. No video walkthrough was offered to verify the space/items. I was hesitant but decided to trust their advice. The two movers who showed up were kind, professional, and worked really hard, though even they said a third person would have helped. There also seemed to be a bit of miscommunication — I had been told drawers could stay filled, but on moving day we were asked to empty them, which slowed things down quite a bit. The move ended up taking longer than anyone expected, costing us nea