Altemos Energy

Our heater stopped working Sunday 2/22, the day of a winter storm. At 6:09 they said a service technician was on the way. 2 hours later no one showed up, so we called and were told that no one was going to come out because of the storm. So why are we paying for emergency services when they won't come out during an emergency. On top of that the answering service manager said his name was Ed then I found out his name was really Bruce. I highly recommend that no one uses this company.

10/27/2025: Beware of this oil company at all cost - I was a 25 year customer and my annual contract expired and they charged me $4.99 a gallon when the going rate is $3.10 a gallon. They will tell you they will lower the cost if I sign another year contract @ $3.89/gallon. Do you self a favor and shop around and you will save a considerable amount of money. If not you will get burned by Altemose/Hop energy. They should be ashamed of how they operate their business and treat thier long term customers. I will be contacting the BBB and the local state representative in Doylestown to inform them of their shady practices. After the negative post they call me and say the $4.99 a gallon is their retail price (over and over again), but they give new customers a price of $3.29 a gallon - what a B.

I ran out of fuel last night and a truck came this morning and filled my tank along with a technician named Cody. Excellent service. Cody was very professional in handling the problem.

Thank you for your immediate and professional response - I woke up without heat this morning - with temperatures at 7 degrees - The dispatcher responded immediately and the service call was completed expeditiously and professionally -I am now enjoying a warm house again!

Dear Sir, Today I was Helped by your representative Monica. She was very helpful to me explaining everything. Excellent customer service!!!