Alum Creek Heating & Cooling LLC

Alum creek installed our furnace several (3) years ago. We have always had an issue with it overheating on really cold days and shutting down until I would reset it. I was able to figure out the issue and suggest a fix to Alum Creek. They sent out 2 very nice employees to check out our system even though we are out of service area and the service warranty has expired. They confirmed that the issue I suggested was the problem and they offered a solution. They came prepared with all the necessary pieces and parts and had the furnace upgraded and running efficiently within 2 hours. They added an additional filter and a wrap to make sure the furnace return is drawing enough air through the blower. It now runs on stage 2 and is able to satisfy the thermostats throughout the house with out ove

Really quick scheduling for one. I think it we got an appointment within the week which is great considering it was a holiday week too! Really fair pricing and great work too! Will definitely use them again.

This company installed a brand new high end, high efficiency system in my home. Within 3 months there was a leak from improper installation and the inside was all rusted out. They were very slow to come out and when they finally did, they said they weren't going to do anything to fix it. I have also requested to talk to the owner several times with no call back and when someone answers the phone they are very rude and seem like they have better things to do then to talk to me. My next step is the BBB, then small claims court unfortunately.

Wow. We had this company install a new furnace and whole house humidifier in 2021. It's half way through 2025. We had them come out to fix a gas leak which our propane company had identified. Since the lady I spoke with at Alum had tried to tell me there's no way they would be at fault even though we've not had anyone touch it since, I was expecting to pay for the repair. The tech (an older gentleman) fixed it and called the owner to see if he would agree to not charge since they can't say definitively that it was not their installer at fault. The owner agreed it is the right thing to do. I cannot express how much I appreciate this for not only relief of some financial burden but also for lightening my mental load and being a blessing to a mom holding down the fort while my husband is on m

Very professional. Tech came a couple of weeks ago and diagnosed problem. Within 2 weeks I had whole new system installed. Installers were great. I wouldn't hesitate to call them in the future.