American Beverage Repair & Supply

I called to help my father in law make an appointment and they were very nice on the phone. They arranged everything but didn’t show up on time so I called and was told they were delayed. Understandable when everyone I called has weeks of work booked. They gave another time and missed that too. At that point I just assumed they weren’t coming. At 10pm they called and said they were on the way if we were ok with it being that late. Needless to say we were fine with staying up to get same day service instead of waiting over the weekend. The technician was fantastic and to come at 10:30 on a Friday night was way above and beyond. With that being said I would have given 5 stars if the communication was better.

I am very disappointed in this company. They cancelled on me once because of a more serious issue, which was fine. However come the next day when they were supposed to show up nobody came. I called and she said it was supposed to be at 10am and was running late at another job and it might be closer to 11am. When 11:30am came around I called them again and was told that he would be there after he made a trip to pick something up, what do you know, nobody showed up. Once again I called and nobody answered so I cancelled the appointment. This company needs to practice being more customer oriented and showing up when expected.