American Clean Sweep

The guys that are helping him are great. Fast and polite. The owner in the other hand…rude and Condescending. His time management skills are lacking. The original appointment was on Monday in the afternoon. I missed work and pay to wait for him. Had to call the shop to find out he wasn’t coming that day. (His work van was broken into. A simple call of “we can’t make the appointment today would of helped me a lot) Rescheduled for Friday am window. 11 am I called to see if they were coming out. Tried to push me to the afternoon. Just like him my time is precious and valuable. If you can’t make the scheduled time, call. It shouldn’t be the customers responsibility. I understand he is running a business. But this is no way to run one. He also argued with me about all of this. Needless to say I

Hate to do this but after disregarding the existing reviews, I feel obligated too. The other reviews about being no-shows to scheduled visits is accurate. Being told 2 week part delivery time, only having to wait 3 months...myself having to check in for updates multiple times is my biggest problem. Especially considering it seemed that my inquiry was a surprise to him, perhaps his staff didn't make it clear what I ordered. All in all, blew $400+ for a five min cleaning (nothing more than a shop vacuum), and purchase of a spark arrestor that took three months. I understand a business needs to make some bucks but having canned the tag that was left on the new spark arrestor, it's available for ~$40 and I got a bill of about $250. Boy to I feel stupid.... Avoid and ask someone local (nextdoor

Bob was condescending and pushy when I didn’t want to buy his spark arrestor. I disliked my interaction with him very much. Bob also said he would be here yesterday and he didn’t show. Today he gave no timeframe for showing up. He arrived just as we were starting dinner. I’m glad I got my chimney cleaned after we had a chimney fire, and I’m happy about how quickly that happened. This is why they earned their second star. That said, I feel dirty after THEY cleaned my chimney. I don’t recommend them.

I would give 0 if it would let me.Called this place, they set up an appointment on Tuesday between 9-10am, at 10:45 we called to see what was going on and were told they weren’t working in our town today and had no intention of showing up today (no call, no show) and when we told him we were going to cancel he said said “oh good” and hung up. Called a different place and set up an appointment in 2 weeks.

I was warned about dealing with this shop but desperation drove me to call to get my chimney swept. The owner told me he would be at my house within a two hour time frame. Not only did he not return any of my calls, He never showed up. Very poor customer relations!