American Water Damage of San Antonio

If I could place a 0 star I would. They allowed my family to suffer for almost 4 months while they went rounds with my insurance company. They left huge gaping holes in my home without insulation through the coldest months all because they wanted to profit off the insurance. They broke my vanity, lost tools that were in a box they took. They left us with huge holes while it froze. My family suffered 4 months until I could not longer deal with the everyday calling we had to do begging them to help us. They came to our home after a pipe busted and promised us the world and then handed us only crap. We will be reporting them to the BBB. But before you ask this company to take care of your home. Think of your family. Because they won’t and they don’t care. They got to spend the holiday in a ni

Thanks to AWD for providing professional service during a frustrating time. Having to deal with a water leak is unfortunate but having professionals such as Adam Suniga and John Araiza whom set up then later recovered the equipment helped make the process easier. Thank you to both individuals for being patient and addressing my concerns of what I was dealing with.

After a water leak AWD came out and took a look at what the damage might be. We felt overwhelmed and anxious since this issue occurred Christmas eve. Gavin from AWD came out and helped put our minds at ease. He was very knowledgeable and helped us understand the plan moving forward. Later that day a technician, Ezaba, came by and setup the equipment to help prevent any further damage. He was personable and very kind. I'll update my review after the rest of the process, but so far so good. 10/10 recommend.

The American Water Damage billing department supported me each step of the way to resolve the invoice issue I had with my insurance company. I escalated my need through a TDI complaint and their team was patient and dedicated to helping me to pursue additional funds. I recommend their team because of the excellent customer service and guidance throughout the process. I am very satisfied with their efforts through the challenges I have with my insurance carrier.

American Water Damage took incredible care of me and my home from start to finish. Their professionalism and customer-centered approach truly set them apart. Alex Meza, Tyler, and Michael went above and beyond to make sure I was informed, comfortable, and fully taken care of throughout the entire process. Their communication, attention to detail, and genuine concern for my situation made a stressful time so much easier. I’m extremely grateful for their hard work and dedication, and I will be recommending this team to all my family and friends. Highly recommend American Water Damage!!!!