Andy's Appliance Repair

On behalf of Liberty Home Guard and Franklin the supervisor we would like to leave a 5-star review for Andy’s Appliance Repair. Their team has been professional, reliable, and efficient in servicing our customers. Communication has been smooth, appointments are handled promptly, and the quality of work consistently meets expectations. We truly appreciate their dedication and the level of service they provide. We look forward to continuing our partnership. — Liberty Home Guard

I made an appointment to have my refrigerator looked at and repaired because it was constantly running. I made the appointment well in advance with no issues until the appointment date and time when I received a call from tech services saying the technician was unable to make it because of medical issues. There only option was to reschedule it for 3 working days past my scheduled service date. I guess they only a one technician that was smart enough to fix my issues. This was there only solution to helping me. Needless to say I will no longer be using their services and I will tell all family and friends to avoid them.

I had contacted Andy's Appliance Repair as my refrigerator water line had been freezing to my ice maker. While the technician was able to quickly diagnose the issue, I was quoted nearly 500 dollars to replace the water inlet valve. After researching online, I was able to locate the needed part for $45. I cancelled the appointment, ordered the part, and was able to install it myself in a half an hour. Even at 50% markup for the part, that would be ~$70 dollars. Where does the other 430 come from? To simply diagnose the issue cost $140. Personally I would say that they are taking advantage of the unknown. 2 stars because the technician was courteous and explained things in a way that I could understand. He also located an error that I made after installing my new ice maker, there was a plast

Andy's scheduling is not convenient. They claim they give you a 2 hour window but they only give it to you the day before and if it doesn't work then they reschedule the day. This effectively means you have to be available for the entire day to make an appointment work. When I spoke with customer service they were not helpful or particularly friendly. The website says it gives an option to have multiple appliances seen at once but the website module doesn't have a spot for it.

STOP SCROLLING....this is the company you want to work with!! So kind, knowledgeable, and thorough on all levels. Adam with Andy's appliance made an extremely stressful time so much easier to deal with. He went above and beyond what I was expecting to try and help me find the issue. Hopefully, my appliances continue behaving so I don't have to call any time soon, but if I do, it will definitely be Andy's!