Appliance RX

Walked in to the store at 8:15am, had my new washer/dryer duo installed and running by 10:30am! If you want personalized and efficient service, I recommend Appliance RX wholeheartedly. After experiencing despicable service from big box retailers when buying a washer/dryer, I decided to stop by Appliance RX to check out options. Upon walking in, Kiri and team immediately heard my needs and recommended alternatives. After selecting my washer/dryer, Kiri explained how to use and maintain the appliance. I mentioned I needed the product soon; Kiri had the owner deliver and install the product the same hour. Installation was smooth and the owner made sure my appliance was up and running to my liking.

My dryer went out a few weeks ago right after I'd used it just fine..usually when things like this happen I'm met with skepticism that I've "done something " to cause the issues. Then Jacob entered the picture. Not only was he able to confirm I wasn't freaking out, dryer was acting exactly how I'd said, but also that there wasn't anything possible I could've done. With that kind of talk, as well as the funfact of over 2k loads done in this dryer, I was expecting a new unit to be suggested. However, that was the furthest thing from what Jacob did. He literally tested every fuse, connection, etc throughout the entire appliance, narrowed it down to a single fuse, and (making no moves without asking permission as well) wanted to try that before counting it as gone. Low and behold, I'm doing la

Cody was very polite and professional. He was on time and fixed my dishwasher without any issues. They were very good about contacting me with updates on the tech's arrival. Pleased with the service.

Ryan arrived within the specified time frame and gave an advance notice call. Ryan took time to carefully evaluate the part needed for our older oven to search for the correct replacement part. He listened to my concern about our very short electrical cord and replaced it for us, making it easier to move the oven for future work on the oven or to replace flooring, etc. I am a happy repeat customer of Appliance RX.

I purchased a new GE Profile Oven last November. The upper oven stopped working. When I called for repair I was given Appliance RX to perform warranty repair. I was given an appointment to perform an analysis to determine the issue. Jacob came at the appointed time and determined it was a door switch that went bad. He had to order the part. Today the replacement part was installed and now is all good. I want to commend Jacob for his professionalism and friendliness. Jacob is welcome in my house anytime! I give Appliance Rx 5 stars for their assistance in repairing our new oven. I won't give 5 stars to our GE Profile Double Oven!