ARCO Restoration

Avoid Arco for any home construction or repair. After my 2020 house fire, they took three years to complete work that still didn’t pass inspection, used the cheapest materials and labor, and caused major issues I had to fix myself. Examples: • A sheet of glass installed over a window, sealing it shut. • A circular saw cut left in pipes under my bathroom sink, causing leaks. • Unauthorized bathroom demolition and haphazard repairs, including chipped tile. • Electrical issues that continue to this day, including a live wire that was drywalled over without being At the time, I was pregnant and had to move my newborn into a hotel. The house wasn’t ready until my child was a year and a half old, and only after I fired Arco and hired my own handyman. Their insurance issued a $75,000 settlemen

We had a water leak in our attic and our insurance company sent out ARCO. They removed the damaged baseboards, cut a hole in our ceiling where the water leaked through and removed the trim around the bedroom door. I’ll give them two stars because they were prompt about coming and drying everything out. However, once everything was dried out, we decided to stick with them for repairs. However, they basically told us the repairs/ estimate from the insurance company was too small and the gentleman referred us to someone who does work at his house. When I submitted the estimate from our insurance company to them, I asked for a copy of theirs so that I could submit it to our insurance company for review and possible supplemental payment. Never received their estimate which led us to believe the

Although we had a rocky start with several project managers, our newest project manager, José Hernandez has been communicative, professional, polite, and on top of things. I would like to commend this new project manager for making the end of our experience much more smooth and efficient (house fire January ‘23) Rebuild 80%

In my opinion, I would avoid Arco’s moving and storage services at all costs. Arco moved my antique and higher end furniture; stored it for six months; and moved furniture back to into my home. I was shocked at the number of family antiques , including Baker dining room table, beds Pembroke tables, etc. and other higher end furniture that were damaged, it truly was a “Demolition Derby” .Total damage totaled over 5000+ dollars and I am still finding damage over a year later. I took photos; compiled extensive documentation; and sent in a reports with no response. Secondly, I TRIED phoning the Supervisor. I phoned Supervisor for 5-6 months….my calls were not returned. Arco finally responded and reluctantly acknowledged my damage 6 months later. It was a nightmare which I would

Robert and his crew from ARCO were timely, thorough, and kept me informed throughout the work. All indications are that work was done very well and thoroughly. No one wants to deal with water damage in their home, but these guys handled it really well, and that’s a gift to me. Kudos!