Arctic Cooling and Refrigeration, LLC

I paid $375 to Arctic Cooling on May 10th, 2022 for a multi-year service plan. They performed one service on my unit. When I called to get my next service performed, I could never get anyone to return my call and set a service date. In the end, I just wrote off the money as a lesson in life and found another company, Apple Air, that was responsive and less expensive. My recommendation is to avoid this company. If you are using, I would not pay for any advance services. As a side note, the owner promised me on multiple occasions that he would refund the money I paid for the unused portion. I am still waiting to see that happen. It seems they continue to forget I gave them a bad review in the past and keep sending me requests for reviews. Maybe in the future they will remove me from t

I’ve had years of problems with my A/C thanks to the builder using an insufficient model for my size of home. Arctic came out (Eric) within 24 hours, explained the issues, got me a temporary fix for the meantime and advised what to expect in the future. Will definitely call them again in the future if the need is there.

Reached out to Arctic Cooling to install a split unit I had purchased. They showed up to assess the unit and the room, provided pricing and agreed on install the following week. During installation, I mentioned something I didn't like and they corrected on the spot. Everything looks professional and the ducting/cable management looks superb on the outside. Would definitely use them again.

Wonderful company to work with. Came out on a Saturday when the AC went out and got it repaired within 30 minutes. Eric the technician was super friendly, professional and knowledgeable. Will definitely be using them again in the future!

I’ve heard wonderful things about Alex and Arctic Cooling and Refrigeration. When I contacted him regarding an issue my A/C was having, he was able to troubleshoot some potential issues with me without ever stepping foot on my property. His first hand knowledge saved us time and frustration and we will definitely be customers for life!