Arista Air Conditioning

I pay over $5,000 a year for Arista’s maintenance contract covering 9 HVAC units in my home. That includes twice-annual maintenance — which I assumed meant quality and accountability. After routine maintenance earlier this year, one of my units began making a loud whistling noise. The cause? A wire had been pushed behind the unit during reinstallation and was vibrating against the frame — a direct result of how the unit was put back after Arista’s work. During the routine maintenance, they told me that I needed schedule an additional service to clean that unit — at a cost of $1,500, which I paid. At that follow up cleaning visit, I asked the technician to address the whistling. He told me I’d need to submit a separate service request. So I did. Arista sent two technicians who spent over

We hired Arista to repair our residential HVAC. The first technician found a cracked pan and tried to patch it but failed, declaring the pan would need to be replaced. We were charged 3 1/2 hours plus travel time. Arista then provided a $4,000+ estimate and ordered the part. When it arrived several weeks later a new tech examined the situation and declared the part could not be installed without major structural work beyond the scope of the order. Fortunately he was able to patch the original pan. This took about 3 hours. When the invoice arrived it billed for the entire estimate of the original repair, which was not performed, including the unused part, 8 hours of work and additional hours for an assistant who arrived 2 hours late and was not needed. After a few weeks and repeated complai

I pay over $3000 a year in maintenance services for my AC. The Arista person that was sent must have disrupted my electrical lines in my drop ceiling because the next day none of my equipment in that room worked, which resulted in several thousands of dollars in electrician fees and equipment maintenance people. I spent 2wks of leaving messages with no one calling me back. I sent an unhappy email. Vinny called me back, denied all wrong doing. I complained that it took 2 wks to call me back and he was supposed to speak with someone and get back to me, that was 2 wks ago. I will be taking my business elsewhere. They clearly do not care about customer service. I dont know how much you need to spend for them to pay attention but $3000 annually is not enough.

I can’t say enough about how professional the team at Arista is. They are responsive, knowledgeable, courteous and timely. Having experienced several issues with an old residential AC unit this year I had Arista visit several times and with the attention of Vincent, Gary, Ashani, all the skilled technicians and friendly support staff each issue was resolved quickly. Thanks to all!

My Organization has an annual contract with Arista and I must say how delighted I am with their service team. When service is needed, I always request Dominick I. He is very professional and takes pride in his work. His work never has to be questioned. Adding, he is personable and always have a smile. Overall he's just a great technician. I value him and hope Arista sees how valuable he is to their company. Best