Ark Plumbing Service

Michael Moore came out today. Addressed the problem as quickly as possible was kind and professional we could not have had a better experience technician today. Thank you, Michael for all of your help! 🥳🤗 Sidebar- no reflection on Michael, as he was great- but operator who scheduled could not give any idea of a cost for unclogging kitchen sink. Zero idea. No price range. If I didn’t need this done, I would’ve hung up and called someone else. It’s a great idea to have a basic price point and a highest price point. Customer service starts on the initial phone call and price is what matters in the very beginning. Michael was great at removing the issue so he was done within 40 minutes from coming in to finishing. The plumber/technician should not be the one who does the dirty work of quoting

Had a really bad experience with this company. We are looking to get our hot water heater upgraded and were interested in hearing our options, spacifically related to an electric tankless heater. The technician arrived on time, but had absolutely no helpful info to give us. He refused to even discuss the electric tankless option, and instead recommended a gas heater option...even though our home doesnt have gas. He also mentioned just getting a bigger tank, which i followed up asking the pricing for that but he couldnt answer. He needed us to pick a size. So we did and he still didnt have any pricing to show us. We waited over 45 minutes while he called several people to get quotes for things i feel he should have had going into the appointment. He answered almost none of our questions,

Michael Moore spent today installing my new heat pump water heater and answering all my plumbing questions, and I am thrilled. It was a very professional job on a complicated piece of equipment, and now I qualify for tax credits and a rebate. He also had a quick look at why my garage sink drained slowly and why 1 of my toilets is making noises. Michael is very knowledgeable and friendly, and he went above and beyond on this job. Very patient with helping me connect the phone app to this "smart" water heater. Also, Ark was the lowest bid I received for this job. Thank you, Michael!

Michael was fantastic! We had a shower where suddenly the water wouldn’t turn off, so we tried replacing the broken shower cartridge ourselves, no luck. Twice. Michael came out and installed a new shower cartridge.. instant success! What a relief, I’m definitely happy with this service.

Michael was awesome! Most service people when they come to your home you can tell they’re in a hurry and they’re trying to hurry up and get out and they’re not friendly and they just wanna be left alone, but Michael took the time to explain everything that was going on with my tankless water heater gave many suggestions. He gave me an honest assessment, he was friendly and took the time to explain everything in detail.