Arrow Exterminators - Middle GA Commercial Services

A very mixed experience. I signed up in March for pest control and paid for the entire year. In April/may I called back to get the mosquitoes service and wanted to also pay for the year. They said I couldn’t do it and had to pay for 12 month, and not just for 2024. So I just said that in that case I’ll pay for 2024 and 2025. So the lady told me she charged me and I’m all good. I have someone come and do the service and I can an email with a bill … I call and get transferred multiple times and no one knows what’s going on. One lady said that I don’t even have a service. Another guy “manager” told me that he had no idea what was going on. The original lady that I talked to got on the phone and said that she just never charged me and that’s why nothing went through and I got a bill. She said

We paid $3000 for an exclusion service. We are currently still hearing animal activity in our walls and attic. Throughout the exclusion process they kept saying the traps were tripped but did not caught anything. We have voiced our concern to the office staff and was told that someone would call us back to schedule a time to come back to the home and we still have not received that call. We have had an exclusion service completed before at our previous home by Northwest Exterminators and they were very precise and made sure all animals were out of the home but unfortunately they do not serve my current area. Thus, we tried Arrow Exterminator and it was a BIG mistake. There is no way to get our money back and we are stuck with critters in our walls. Customers beware!

Called Arrow for assistance with a snake removal under my porch metal ramp. Needless to say I was terrified. My frantic call to the office was met with calmness from the receptionist who had someone to me within under an hour. Branson was calm, professional, and informative. He spoke to me about options all while keeping the snake tucked away from me until he could capture it. I appreciate his kindness and helping me to calm down. I decided on a plan that worked best for me and he was able to capture and remove the snake! Thank you!

Horrible service. There employees telling you there service is bogus and the rats will just find a new way in. They had to come out many many times to keep patching holes that I found because we had a return problem. The seller came flying out to the house and worked us up to over sell us. There receptionist don't know how to communicate with people including their own workers . They will not patch any holes in your house for some reason and they only use normal traps that you can buy at lowes. Avoid these scammers at all cost.

Zero out of 10 I would never recommend this company. They allow their employees to come to your home and steal and when you confront them with the information there’s nothing that they can do and now that same employee has been arrested from stealing from another customer home and they still refused to do anything.