Arrowhead Plumbing, Heating, & Refrigeration

I needed someone to come out and service my older furnace/thermostat. Decided to have a new furnace installed, they came in--no real scheduling. The furnace exhaust pipe had to be redone a few days later since they accidentally put it in front of my filter. The new exhaust pipe was not graded enough to drain and then started to gurgle. I couldn't get a hold of Pete via text or calls or voicemails and pretty much got ghosted. Had to have another HVAC company come to fix the pipe which was another ordeal that was overpriced and a rip off. Come to find out that bare minimum was done for the price I paid for the furnace, no new upper duct work done or floor duct work and it was such a headache.

called them at 8:00 in the morning on monday said he would call. Tuesday called again and said he would probably come out wednesday. Never heard from him. Today is saturday and never heard from him thurs or fri. All i wanted them to do is check heater elements on my water tank because it kept knocking out my breaker..

Where do I even start? Our water heater was leaking and we were having ignition issues with our boiler. I called arrowhead and they sent over a man who clearly had no idea what he was doing. He spent the whole time on speaker phone with his boss guiding him through every little step. I could tell they were getting frustrated with each other. I should have known there would be issues when he handed me a ripped piece of cardboard with $217 written on it. He told me we needed a new water heater and told me to call pete. The next morning we wake up to water gushing out of the water heater flooding half of my basement. We had to call the fire department to get the water shut off. They asked us who was messing with the water heater the day before and when we told them it was arrowhead, they ad

***Edited 1/10/21 - I've retracted my previous negative review, due to the fact that I finally got my furnace serviced by Arrowhead, and it is now running fine. The problem was with my former home warranty company (American Home Shield), and not ONE contactor wanted to work with them due to not being paid or not being paid enough or on time. After being given "outside authorization" to find our own contractor, we called 5 different companies in the area, and they all said "no". Pete from Arrowhead came last week and fixed the furnace and educated me about furnace filters and was friendly and professional. My only complaint is that I wished I'd known about the issue with the home warranty company back in late November - early December when I first noticed the heating issue. I understand tha

He came out late at night in the middle of a cold snap (we live out in the middle of nowhere) to see why our furnace died when another company couldn't be out for a week. Has a great crew that know their stuff and are very professional. Easy to get ahold of. Sticking with them from now on. Super happy with them! Thank you!