ARS / Rescue Rooter

On 1/27/25 I was contacted by ARS about a $9 Lowes promo to service my gaspack. On 1/28 at 9:09 ARS calls. I tell the rep I have no heat will it be $9. She confirmed price will not change and my appt.was locked in for 10 am. 2 min later I get a call from a different rep saying it will be a few days b/c my appt. is a tune up and not no heat. I ask how can I keep my appt.? Rep says the call will be changed from tune up to no heat. ARS tech comes out at 11 am est. and performed the worse diagnostic exam possible. He only removed 2 side panels to locate the model #. He touched some wires and.sticks a camera in the side and tells me the furnace is locked b/c my heat exchage is rusted out preventing heat. He quotes a $6500 repair and offers a free quote for a new unit tomorow. Same day I had a

I have seen the ARS vehicles on the road and I have received their promotional offers in the mail. But it was not until an ARS representative stopped me at Home Depot did I decide to try them to service my HVAC units. The service call was scheduled and completed in less than 24 hours. Gilberto was professional, thorough was able to advise me about options to repair or replace a 30 year old unit. That same day a comfort advisor, Tevin, came out and provided an estimate to replace the older unit. Tevin reviewed all replacement options with prices. He was able to answer all my questions from nuts to bolts, literally. No high pressure sales pitch, just the information. And after conducting my own research I felt confident ARS was the best option for a new furnace based on quality of serv

Tech Ahmed Abdalla Elreech was very friendly, detailed and knowlegeable when explaining the details of the pre-maintainence job along with pictures while explaining. We have used ARS since 2020 and Ahmed did the best job of all techs that have serviced our unit. Best cleaning job I've ever seen! Her kept smile and gave us great customer service ! We will request him in the future! Thank you

I manage rental properties and recommended ARS to a homeowner expecting accurate diagnostics and fair pricing. Our tenant reported no heat. ARS diagnosed a failed control board and quoted approximately $2,700 for replacement. Even at face value, $2,700 for a control board replacement is an extremely high price in most residential HVAC situations. Because of the cost, we sought a second opinion. The second technician identified the actual issue: a failed damper motor causing restricted airflow and a tripped high limit switch. The system was repaired for about $500 and has been working properly since. The original diagnosis did not identify the airflow issue that caused the shutdown. Replacing the control board would not have addressed the root cause. As someone who refers vendors to hom

I went with this company based off testimonials and BBB. However, I just paid the $119. Diagnostic fee and opted oit of the services. They quoted me a little under $1000 to replace a damper motor and tried to add on additional things that were "supposedly" wrong. I called a competitor and they came by to inspect the issue and 75% of the things that were told to me were incorrect. The motor issue was correct and I was able to have it replaced for under $500. I would be very cautious of their pricing tactics. I would chatgpt what the average cost to replace things based off your geographic area. I do understand businesses need to make a profit and willing to pay for something reasonable but not cheat the customer. Beware!!! Highly do not recommend ARS!