ARS / Rescue Rooter

The technician was very good at his job so far. Only time will tell just how good. But right now I think he was great. Your price was way to high. Will have to think long and hard to use your company again. U got four stars on account of your service tech.

Brian was prompt, friendly & positive. He went straight to work, had good manners, And seemed very knowledgeable. It was a pleasure to have Brian as my service rep and I think he did a great job with good customer service skills - He’s a keeper!! Thanks again.

I had a great experience with plumber ALI from ARS who installed my new water heater in the garage. He arrived on time, worked efficiently, and walked me through everything with patience and clarity. The installation was clean, professional, and done with real attention to detail. It’s rare to see someone take such pride in their work. I’m very pleased with the results and would gladly recommend ARS and their team (especially Ali) to anyone needing plumbing services.

My experience with Alejandro initially to discuss my options to replace the Hot Water Heater and then, with both Ali and Henry, who completed the new installation, was seamless. All three were engaging and answered my questions as well as provided insight into the benefits and drawbacks of the new tankless Heater. They also provided thoughts and input relating to general questions about the unit, future servicing, and additional steps needing to be completed post installation. Did I pay a bit too much for the installation? Perhaps, but I did not want to take the time to receive multiple estimates from several companies due to time constraints. That said, overall a very good experience without regret.

This company misdiagnosed the problem and tried to sell a replacement hvac system and not even recommending a very expensive repair! I decided to get a second opinion and the technician from All American immediately diagnosed the problem and fixed in 3 minutes. My impression was that ARS was primarily interested in pushing new installation not taking care of customers. It seems like a trap!