ASAP Onsite Septic and Sewer

I guess the only way to get a response back from this company is to leave a negative review? We were scheduled to have someone come out last Thursday, but they canceled due to the rain. Fine. But now we can't get anyone to call us back to reschedule. Unfortunately for us, we have one of those obnoxious systems that requires us to have a contract with a septic company to appease the county, and very few septic companies actually deal with this system, so it's not like we can "just find someone else". It would be cool if you actually called your customers back!

I am writing to inform the Owners at ASAP that Jake your employee consistently provides exceptional service by attentively listening to customer concerns, responding with patience, and resolving issues efficiently—she’s definitely a keeper. Rob the Tech is also an outstanding professional who truly listens, is extremely knowledgeable, and willingly shares his expertise. Hope to continue doing business now with ASAP! Thank you both for your above and beyond performance, not too many like you left out there!

ASAP. Septic Services came to my house for a routine septic system pump out. I was greeted professionally by their technicians Kyler and Emmanuel. The septic technicians were personable and very knowledgeable in servicing my home septic system. I would highly recommend this company for all of your septic service needs.

Just spoke to a Kim and Amanda with this company by far the worst customer service representatives I have ever dealt with. Both ended up screaming at me during our conversations. I was not rude nor did I cuss at them at any point to have them start yelling at me. I cannot rate their actual septic services this review is for their customer service. First I got on the phone with Kim and explained my situation and long drawn out issues with my company and my septic tank. I even told Kim at one that point that I’m beyond frustrated and it isn’t personal with her. My septic tank was installed in 2023 and has been pumped like 7-8 times this year and the Aerobic Septic system is not pumping out properly and has been backing up into the house. I have spent hours emailing and on the phone with Se

I have used ASAP since we moved into our house 7 years ago. I have been thoroughly frustrated with their lack of communication for several years and finally got fed up and found another company. Come to find out, ASAP is highly over priced and not doing the septic pumping correctly. THANK YOU ASAP for being horrible with customer service so I was forced to find a company that completed the job correctly, has excellent customer service and was priced significantly less.