Atkinson Pools

WD Ray and the rest of the service team at Atkinson pools have continued to be wonderful to work with and super responsive. We appreciate the care they provide our pool and how responsive they are anytime I have a question or an issue arises. I’d highly recommend them for servicing in addition to building your pool.

I am beyond satisfied with the finished product Josh Atkinson and his team completed for me. I met with 5 different companies and knew Atkinson was the choice when Josh presented his designs. I had recently lost my spouse in an accident and wanted to incorporate certain items and materials and Josh truly listened. I was in awe of the design he developed and the way he incorporated the required Buddha statue as a memorial. My friends and family enjoy the space as much as I do. I also contracted for weekly maintenance and have been completely satisfied. Highly recommend this company.

I reached out to Atkinson Pools to set an appointment to evaluate a hot tub that was non-operational and had not been in use for almost 18 months. I called the main line and let them know I wanted help figuring out what it would take to get the hot tub up and running. Amanda with customer service was able to schedule an appointment for the next day. Communication was amazing during the entire process. I received a call prior to the technician, Nick, heading my way to let me know he was on time. Nick arrived on time, was pleasant to speak with, and then inspected the hot tub. He gave me an honest assessment of what the spa would require. It was a a large job but the the spa was high end and made sense to repair. He gave me a ball park figure so I’m knew what I was getting myself int

Bought spa a Hot Springs from Atkinson years ago. It has been a great spa and has worked very well for the most part. On the occasions when something needed to be done I would call Atkinson and their service tech was pretty prompt and got it done. Now, unfortunately things have changed. Twice in the past 3 months I have called about necessary repairs. The first time, after several messages going unanswered, I finally spoke to someone who said that a repair tech would be in touch. It never happened. They never called. Fortunately the spa "healed itself" and began working, not perfectly but well enough. Fast forward 2 months and its completely dead now. I went through the same drill. Left messages and spoke to 2 different ladies about a week apart. Both times explained the problems al

I am giving Atkinson Pool and Spas a 1 only because there physical store in Mt Pleasant has been pleasant to work with. However there service department is a different story. I had my pool serviced due to a pump issue. They came out fixed the problem in 3 to 4 days. Granted my pool had not ran in that time. The pump worked for a day and it quit working. I called their service department on a Wednesday and they told me it would be the following Monday until someone could get out. I explained my pool may end up turning green and they had just been out. This did not matter in their eyes. That Thursday evening I decided to look at it myself. I ended up finding the pump being jacked up because of a short pipe (that they installed) and a leaking fitting (the whole reason I called them). I let th