Atlas Heating and Air Conditioning

Atlas installed the original furnace in 2007 and the prior owner had been happy with their continuing service. Since purchasing the house earlier this year, the Atlas team has been quite responsive to my questions. Their first visit, which turned into a "never mind" kind of situation, yielded a real issue with a ball bearing that was announcing its pending demise. They ordered the part, which arrived even faster than they estimated, and had a different tech come out and efficiently handle the install...on a late Friday afternoon, to boot! These folks are quality, and their pride shows through. They earned our trust.

The technician did a good job, but there was some confusion about the charge, which I thought was too much. They called me right away to try to understand what had happened and after reviewing all concerned, later that day called back and made more than generous adjustment. The owners are wonderful people and and I would recommend them for anything rom a major replacement (like the one they did for me) or something as simple as a bad thermostat, which they just replaced. Before leaving a less than satisfactory rating (which I did) let them know there was a problem (which I should have done). Thank you. .

I can’t say enough great things about Atlas. The installation process went incredibly smoothly, the people we worked with were extremely responsive, professional and nice. Everything was done on time. The cost was much less than other bids we received. They are true pros.

Atlas was great! Our furnace (which they installed 16 years ago) failed to come on this fall when it got cold. They sent out a technician the same week, and he quickly diagnosed the problem. Erik communicated the issue and expected cost clearly. The Monday after a new condensation pump arrived (on Friday), the problem was fixed. I imagine this is their busiest time of year, so very much appreciated the quick service— our house was pretty cold for the prior week! I thought the price was fair. Will use them again.

Atlas does a terrific job, we have had them here to work on our furnace a couple times over the years. This time, the furnace had stopped working properly - shutting off after a few minutes. Atlas diagnosed the concern (we had a huge air duct collapse due to age and deterioration of the interior structure). I watched the technician remove the ductwork so I could see what was going on inside. He replaced the duct and the system works great!