Atlas Pools And Spas

Atlas is decent and we had a fairly good experience with purchasing a pool from them. Ready for some tips that no one told us? If you buy an above ground pool the area you’re installing it must be free of roots or stumps for several inches! Like, 4-6” down. We did not know this and it cost us money and time. Second, if you live in a wooded area you might want to purchase the cheap insurance of a root barrier. These are ~$130 on Amazon and again, caused a delay. Finally, your pool should have 2 weeks to settle once fully installed. Otherwise the bottom will be all lumpy. Just some issues we ran into and had to reschedule a child’s party due to so many unforeseen problems. Finally, we also needed a water bond coupling for the filter basket. This is an inspection item that the pool company do

The woman who works there should not be in customer service. I’m assuming from the other many reviews this persons name is Donna. Every single interaction myself or my husband has had with her has been negative. She acts like you’re a bother to her and always has a snarky remark. My very first time here was unfortunately with her, I brought in a water sample and she was annoyed that I was not already in the system??? She was bothered she had to input a few things in the computer! My husband calls to ask if they have something in stock she responds with “i don’t know I didn’t build your pool” in a snarky tone. Thats just two of many incidents. If it was not for the younger gentleman who my husband and I have interacted with throughout our time coming here this would be 1 star. They have alw

Contracted with atlas 10/2020 was advised that our fiber glass pool would be installed 7/2021. Pool was dropped 3/30. Now 6/2022 and the pool is not finished. I have a mosquito and big attracting black hole of water in my back yard. Not to mention through out this process the endless number of calls, emails, store visits just to get answer as to what is going on and what’s the hold up. Obviously, every time it’s a different excuse and situation and promise that is never fulfilled, but you can assure yourself that they will be on time to pick up their checks and will be in your home within 1 to 2 hours, but not to complete a job they were paid for in full. Buyer be ware!! Avoid using them at all cost!! Attached is the Image of my backyard for the past 2 months. I have a 1 year old and 3

Went in and needed help as a first time spa owner. Joe was friendly, extremely knowledgeable and took the time to get me started on the right track. He took the time to go over and explain all the chemicals that I would need to maintain my spa.

I gave a recommendation to get an in ground pool put in to a family member. We always had very good customer service when picking up items for our pool. We made a HUGE mistake. Never came. She wouldn't hear from them. Now for most of the summer they left her yard trashed. Pool turning green. I so wished I never said anything. They have all her money and she's left frustrated and I am totally embarrassed. Do yourself a favor and go to another pool store. They aren't cheap either. FYI the contractors for the cement were great!