Auburn Heating Plumbing & AC

A top-notch company got us out of a jam in the dead of winter by picking up the slack of another company that left us hanging. Tim Metzko went above and beyond to help us. He took extra time to show/tell/explain, source what we needed instead of trying to sell something we didn’t, set up the order for the right unit and get it all ordered, and when there was a delay at the warehouse, he went out of his way to find extra heaters for us until it arrived. We had been without heat for 12 days due to the storm that slammed the country, and he was always looking for a solution to get us through it. I’ve never experienced that kind of care, concern, and follow-through from any other company… actually, an individual such as Tim, and I hope Auburn Heating knows how LUCKY they are to have Tim Metzko

Our water heater displayed an error code with an audible alarm. We reset and called Auburn Heating to correct since it was purchased through them and an error code C-F was displayed and no longer heated water. The service tech came the next day and told us we needed a new water heater because it was sixteen years old. I asked if it was possible to fix our water heater and he agreed to call the manufacturer’s service department. The factor service representative responded after a 15 minute wait but was able to walk through the reset process and fix the problem. I was very disappointed in the Auburn Hearing Service technician and his lack of knowledge with our hybrid water heater. I attach a picture showing the heat pump on top of a conventional water heater. He basically told us he d

We had a great experience with Jared installing a big dog grooming tub in our basement. I was so impressed with the quality of work and how well everything was communicated. Price was great, scheduling was easy and prompt! So happy, thank you!!

Had a minor issue that I talked to Ed about. He handled it in a professional manner. Sent Joel Torres out to address repair issue. Very pleasant gentleman. Very professional and friendly. Did a very nice job. Very reasonable price. Glad I switched from previous company I was with.

Quick, knowledgeable and would recommend for future use. If you get Ryan, youd issue will be in good hands. My furnace went out and he helped to accurately diagnose the issue gic8ng instruction along the way.