Aurora Appliance Discount Center

Shadier than standing under a redwood tree. Crossed paths with them through my home warranty company. They tried to immediately chisel me for payment well ahead of any services rendered - completely against the clearly stated rules of the home warranty. Judging by the other reviews... looks like this is just how they operate in general.

Disappointing service and misdiagnosis Our home warranty company hired Aurora Appliance to repair our kitchen hood exhaust fan. They came out twice and diagnosed the problem as a motherboard issue. We paid the service fee and the home warranty paid for the motherboard replacement, but the fan still did not work after the repair. After that, they claimed the problem must be "electrical" and told us to call an electrician. We brought in an electrician who quickly identified the issue as a burned-out fuse inside the appliance itself -- NOT an external wiring problem. Unfortunately, after learning this, Aurora Appliance refused to return to complete the repair or take responsibility for the incorrect diagnosis. We then had to seek another appliance company, who was able to replace the fuse,

Absolutely unacceptable experience. We were constantly dismissed and disregarded throughout the entire process. Despite opening a work order for our dishwasher, it was never actually fixed; yet the company falsely marked it as complete just to accept the order payment. That’s not just dishonest; it’s fraudulent. We’ve now been without a dishwasher for over four months, and every attempt to get updates or resolution has been met with indifference or outright disrespect. The behavior we’ve encountered from Aurora Appliance has been not only unprofessional but also blatantly sexist and discriminatory. Super disappointed and deeply frustrated. I would strongly caution anyone especially women or marginalized individuals from using this company. They do not value your time, your money, or your

Can't even say how many times I've had them work on my fridge and washing machine, every time they leave it's never fixed. Took them 3 months to get my fridge fixed and then my washing machine broke and they didn't adjust the agitator now I have to get a tech out again because of warranty

I don’t have any complaints as of yet with their repair service or any of the process. Thank you