Austin Contractor Services

Austin Contractor Services was working in our neighborhood, the driver failed to enter a code to obtain entry through our gates, he just drove through and broke the gate. We have contacted the Regional Mgr. Wayne, numerous times, he claims they cannot pay by check or cash, he only has credit cards. Our neighborhood management company cannot process credit cards - so Wayne will not pay. Really? He will no longer return phone calls or respond to texts. Your driver damages personal property and you just do not pay? Terrible customer relations. Zero integrity. Think twice before getting involved with this company.

I recently used Austin Contracting Services to provide warranty work on a home I had built four years ago. The linear fireplace that they had installed quit working, and our builder contacted the company for me. Our fireplace repairman, David, was unequivocally outstanding. He came out three times within a month after diagnosing the problem, then finding out the new replacement that was ordered was defective, and finally getting the fireplace to start after his persistent troubleshooting. David was doggedly systematic and remained dedicated to fixing the problem, taking it almost personally when the first attempt to repair it (through no fault of his own) failed. This is quintessential extraordinary customer service and for this above all else, performance such as this will ALWAYS be

Some good some bad from a truck driver making a delivery. Nixon drive is tight and if traffic is heavy would be hard to make the button hook to get in and there's next to no truck parking in the area but neither of those things are the fault of this company but things to keep in mind. It was pretty busy when I got there (7:00 for a 7:30 appointment) and I had to wait for all the small trucks and another semi to go ahead of me. Everyone I talked to was really nice. You will have room to straight back into one of the two docks to used to unload. I didn't get out of there until 10:30. No clue how long my trailer was empty before I went and checked, I had to track down the forklift driver whom again was really nice, to get my paperwork so I could leave. No idea what happened there, maybe he ju

No over night ,gates get to be closed by 5 pm. No room outside the road. It’s residential road.Get a spot if you going to be late, before arriving. Early morning their trucks all Over the lot give a them time to get to their destination as well . Good people Easy in and out.

This company was hired by our home builder to add insulation to our attic after some had to be torn out for a leak. Several months ago, they showed up at 8 a.m. on the dot with no warning call—even though we stressed the importance of this—and wanted us to help them find a parking spot. Even though there is no way to get a straight shot into our door, much less all the way into the attic, they insisted they had to have a certain space, which was on a public street. We weren’t told in advance, so we hadn’t reserved it. They offered to cut a chuck of insulation and throw it in the attic with the existing spray insulation, but we were not comfortable with that. They were unable to reschedule until Jan. 3. On that day, our appointment slot was 11-3. At 2:30 I called the company and after sever