Austin Electric

This company has ALWAYS been professional and courteous, especially when choosing a 38kw Generac Generator. Although it was slow arriving (manufacturers delay) they installed it without delay AND they cleaned up the debris very well, this is a big plus. Some companies install the product you purchased and leave a mess everywhere for you to clean up. Austin Electric stands behind their work and I highly recommend them.

We called Austin Electric last Wednesday because we lost electricity in the portion of our home that was added on at some point after the house was built. We did everything we knew to do to try to get it back on with no luck. This same thing happened about a year ago and we called Austin Electric to come fix it. They were in and out in about 30 minutes. Everything worked great. When we called last week, we explained that they had fixed it before and we told the lady that the plugs that our 2 deep freezers plugged into were also knocked out… she told us that she didn’t have anyone available on Wednesday but that someone could come Thursday afternoon. Thursday comes and goes and no electrician or phone call. We call back Friday to tell the lady that no one has showed up or called and whe

I’m located 8 miles from this company. I called today to see about an estimate on new service. Spoke with a very nice lady and was told they charge $75 just to come out to give an estimate and will credit $75 if they get the job. Well from my point of view - if I spend $75 for an estimate and the estimate is insanely high priced to do very little work then I just lost $75 and wasted my time. Removed 2 stars due to this fee that has a swinging door. If I charged my customers and potential clients a fee for an assessment or estimate I would not have the level of business I have today.

Very unreliable!! Austin Electric would schedule to start job but would never show up or call... When I would call to inquire about status, I was told “it’ll be next week, we’re just super busy”... If you’re too busy to start jobs, don’t agree to complete them!!

Good people, awesome work, all around great experience. Would highly recommend.